Updated on 10th July 2020
Visitor Guidelines during COVID-19 Pandemic
The Scottish Government’s rules and guidelines around social distancing are constantly changing and evolving to meet the changing level of risk within our communities. Following the most recent changes made by the Scottish Government, announced on Thursday 9th July, St Andrew’s Hospice is now altering its visitor guidelines to mirror the relaxation of the distancing restrictions contained within that announcement.
Therefore, from Friday 10th July, the following will apply.
- Patients who are not known to be (or suspected of being) COVID positive, will be allowed to have one adult visitor at any one time from a pool of 4 designated visitors and up two visitors per 24 hour period. In addition, one child under the age of 12yrs may accompany the adult visitor. To protect our staff, other patients and visitors, all visitors will be asked to do the following:
- Report to the Main Reception within the Hospice where our reception staff will sign them in and ask them to sanitise their hands and don a mask. Reception staff will provide guidance on accessing the patient’s room.
- Wear the face mask for the duration of their visit and sanitise their hands regularly and on leaving the hospice.
- Ensure there is never more than one visitor and child in any patient room at one time. Please be respectful and do not allow other visitors to enter via external room door.
- Practice social distancing from staff and other visitors. N.B. Visitors will be asked to leave a patient’s room prior to staff entering to provide or monitor care.
- Patients who are known to be (or suspected of being) COVID positive will be allowed one designated visitor for the period of their isolation and only essential visits should be made. The designated visitor will be informed of the risk to them and the need for them to socially isolate for 14 days. To protect our staff, other patients and themselves, the visitor will be asked to do the following:
- Contact the ward and inform them when they have arrived at the Hospice for their visit. The staff will provide guidance on how to enter the hospice via the patient’s external door.
- Wear Personal Protective Equipment (mask, apron and gloves) for the duration of their visit. As this is so important for everyone’s safety any non-compliance with this will result in no visiting being allowed.
- Practice social distancing from the patient, other visitors and staff. B. they will be asked to leave a patient’s room prior to staff entering to provide or monitor care.
- Be respectful to our staff and other patients and not allow other visitors to enter via external room door.
- All visitors will only be permitted to visit between 2pm and 6pm.
- Unfortunately at this time we cannot allow visitors to stay overnight in the Hospice.
- Visitors who are confirmed as being COVID positive (or have symptoms of COVID) should not visit the Hospice.
Nursing or medical staff are happy to provide updates on a patient’s condition via telephone at a convenient time. The Clinical Team are also happy to support patients to keep in touch via Phone/Face Time/WhatsApp etc. on their own devices to maintain communication with their loved ones.
Adherence to the above is essential to protect everyone’s safety which remains our highest priority at this critical time.
Thank you for your support and cooperation.
Visitors who have any concerns, should ask to speak to the Nurse in Charge.
Dr. Kerry McWilliams
8th April 2020
Update on postponed or cancelled events
Due to the ongoing coronavirus crisis, it is with regret that we must postpone or cancel a number of our fundraising events due to take place in between now and June.
Bubble Rush – Has been rescheduled to 13th September 2020
It’s a Knockout – Has been rescheduled to 18 – 20th September 2020
Summer Chic Ladies Lunch – Has unfortunately been cancelled
Summer Ball – Has unfortunately been cancelled
Schools Tinto Hill – Has unfortunately been cancelled
Teddy Bear Travels – Postponed
Midnight Walk – Postponed
ABBAMANIA – Postponed
Bungee Jump – Has been rescheduled to 25th July 2021
We hope to be able to reschedule postponed events for autumn 2020, depending on government advice on social distancing, and as soon as we have further details, we will share them with you via our website and social channels. We apologise for any inconvenience caused but I’m sure you will understand that this is outwith our control.
If you have registered to take part or attend any of these events and would like a refund, please complete our Event Refund Form. Please note: we are complying with Government guidelines on social distancing so we only have a limited number of staff working in our office at present so please allow us time to process your refund.
We thank you for your patience. We have been overwhelmed at the wonderful support from our community at this difficult time. You’re always so supportive and we ask that you continue to help us provide care to our patients and their loved ones in any way you can during these unprecedented times. Thank you.
1st April 2020
The Chief Executive of St. Andrew’s Hospice has paid tribute to the hospice staff, who he says are “making extraordinary efforts through what are extremely difficult and stressful times for everyone.”
Bruce High, said today: “Even in these uncertain times, we remain completely committed to providing care and support to the people of Lanarkshire. Our specialist team is working hard to continue to provide the highest standard of care to patients staying in our inpatient unit.
“Whilst our Wellbeing and Outpatient Services are suspended for the time being, the team have put non face-to-face support in place for those who are most vulnerable. As well as providing telephone advice and support, the team are also making resources such as regular Tai Chi exercise videos and mindfulness recordings available online for patients to access. Similarly our Compassionate Lanarkshire (CLAN) team are maintaining contact with clients via phone and our Complementary Therapists are even providing telephone Reiki! Our Patient & Family Support Team are also providing spiritual and bereavement support via telephone. People can self-refer for this service here.”
St Andrew’s Hospice has been working closely with NHS Lanarkshire and in a statement released on Friday 27th March, Craig Cunningham, Head of Commissioning and Performance, South Lanarkshire Health & Social Care Partnership announced: “During this critical time, St Andrew’s Hospice will accept all acute hospice inpatient admissions for the whole of Lanarkshire.”
In addition, some of the Palliative Care medical staff who are normally based at the hospice are instead basing themselves at the three acute hospitals in Lanarkshire and in the community so that they can continue to provide expert advice and support across hospital and community settings as well as the hospice.
Bruce High added: “We are currently living in unprecedented times which are requiring extraordinary efforts from all of our staff. The response from St. Andrew’s staff so far has been nothing short of amazing. I am extremely proud of their dedication to their work and how everyone has adapted and pulled together in this ongoing crisis. As a team, we will continue to support our patients and their loved ones as well as we possibly can and together we will weather this storm.
“You may have seen that we have had to cancel or postpone much of our fundraising activity and close our shops. This will inevitably lead to a large loss of income. Please do keep up-to-date about changes to our fundraising events on our website and social media channels.”
If you would like to make a donation to St Andrew’s Hospice, please visit https://www.st-andrews-hospice.com/make-a-donation/. You can also donate on our Facebook page or for donations up to £30, you can now text SAH and your amount to 70085 (for example, to donate £20 text SAH20).
25th March 2020
Registered Nurses needed urgently
Are you a Registered Nurse who has worked for St Andrew’s Hospice in the past or are you currently a member of the Nursing Bank?
We are looking for Registered Nurses to work in our Inpatient Unit. If you can help, please contact the H.R. team on 01236 766951.
21st March 2020
A message from Bruce High, Chief Executive of St Andrew’s Hospice
Despite these extremely difficult times, we at St Andrew’s Hospice are continuing to provide the excellent care we always have to our patients and their families.I am so proud of all our staff and volunteers who have been amazing, going well beyond the call of duty.
Unfortunately, we have had to postpone a number of fundraising events and there is a strong possibility that others will have to be cancelled or postponed in the near future.
In addition, we have also had to close our charity shops. As a result, this will create a significant loss of income so we ask that if you are able, please consider making a donation, preferably online, at https://www.st-andrews-hospice.com/make-a-donation/
Thank you for your support and stay safe.
20th March 2020
The priority of St Andrew’s Hospice is always to protect the wellbeing of our patients, visitors, volunteers, staff and the wider community. With this in mind, we have taken the decision to temporarily close all of our retail outlets, effective from 4pm on 20th March 2020 until further notice.
This decision has been made following guidance from the Scottish Government and we want to assure our volunteers and staff that these measures will be reviewed on a regular basis.
We would like to say a special thanks to the wonderful volunteers who go above and beyond to serve the people of Lanarkshire and to our lovely customers for your continued support.
19th March 2020
Urgent Appeal for PPE and Hand Sanitiser
St Andrew’s Hospice urgently need to source additional Personal Protective Equipment. If you are involved in a business that either uses Personal Protective Equipment and can donate supplies or can source some additional supplies for us, please do what you can to secure this vital equipment on our behalf.
We need the following:
- FFP1 masks
• Any surgical masks that are fluid repellent
• Hand Sanitiser >60% alcohol
If you have stock or can access stock of any of these masks, please let us know by e-mailing firstname.lastname@example.org or call 01236 766951 and we will get in touch to organise logistics.
Thank you in advance for any support you can give us at this difficult time.
18th March 2020
Education & Training Update
Due to the ongoing public health posed by coronavirus (COVID-19), St Andrew’s Hospice has cancelled all education and training scheduled to take place between 16th March and 30th June 2020. It is our intention to reschedule all education and training beginning August 2020.
We apologise for any inconvenience caused. Thank you for your understanding. We will advise you of the rescheduled programme in the near future.
17th March 2020
Community, Drop-In & Outpatient Services
Please remember that all of our community, drop-in and outpatient services have been temporarily suspended during the coronavirus outbreak. This includes:
– Wellbeing @ St Andrew’s
– Compassionate Lanarkshire
– Open Book
– Music Makers
– Keep Moving
– Walking Group
– Tea, Talk & Sing
– Tai Chi
– Carers Cafe
– Community Choir
We will provide regular updates on our services as the situation progresses.
16th March 2020
St Andrew’s Hospice continue to monitor the situation with COVID-19 and will do everything that we can to protect our patients, visitors, staff and volunteers.
Please note the following:
Until further notice we will closing the Dove Cafe, Dove Shop and Chapel, all of which are based at Henderson Street.
We welcome visitors to the inpatient unit but ask that anyone visiting a loved one has read the latest government advice regarding coronavirus.
Donations are very welcome. We would like to ask that anyone bringing in cash donations contact a member of the Fundraising Team on 01236 766951 beforehand. Donations can be handed in to the Tom Cox building (at the rear of the main hospice building) Monday to Friday 9am – 4:30pm or alternatively, you can make a donation online via St Andrew’s Hospice website.
Many thanks for your continued support.
13th March 2020
New measures due to coronavirus (COVID-19)
Due to the coronavirus (COVID-19) outbreak, we will be implementing new measures as of Monday 16th March which aim to reduce the level of risk to our patients, visitors, staff and volunteers.
To do this, we will be reducing non-essential footfall in clinical areas. These measures will initially be in place for a month and will be reviewed on a regular basis by the St Andrew’s Hospice Senior Management Team.
Click here to find out how this will affect you.
Thank you for your co-operation.