Visiting Guidelines

Updated on 17th July 2020

Visitor Guidelines during COVID-19 Pandemic

The Scottish Government’s rules and guidelines around social distancing are constantly changing and evolving to meet the changing level of risk within our communities. In an effort to be as accommodating as possible without increasing the risks to patients, staff and members of the public, St Andrew’s Hospice is again up-dating its visitor guidelines in-keeping with the current national guidance.

Therefore, from Friday 17th July, the following will apply:

  1. Patients who are not known to be (or suspected of being) COVID positive, will be allowed to have up to 2 visitors at any one time from a pool of 4 designated visitors but no more than 2 from that list of 4 in any 24 hour period.

To protect our staff, other patients and visitors, all visitors will be asked to do the following:

  1. Report to the Main Reception within the Hospice where our reception staff will sign them in and ask them to sanitise their hands and don a mask. Reception staff will provide guidance on accessing the patient’s room.
  2. Wear the face mask for the duration of their visit and sanitise their hands regularly and on leaving the hospice.
  3. Ensure there is never more than 2 visitors in any patient room at one time. Please be respectful and do not allow additional visitors to enter via external room door.
  4. Practice social distancing from staff and other visitors. N.B. Visitors will be asked to leave a patient’s room prior to staff entering to provide or monitor care.
  5. Patients who are known to be (or suspected of being) COVID positive will be allowed one designated visitor for the period of their isolation and only essential visits should be made. The designated visitor will be informed of the risk to them and the need for them to socially isolate for 14 days.

To protect our staff, other patients and themselves, the visitor will be asked to do the following:

  1. Contact the ward and inform them when they have arrived at the Hospice for their visit. The staff will provide guidance on how to enter the hospice via the patient’s external door.
  2. Wear Personal Protective Equipment (mask, apron and gloves) for the duration of their visit. As this is so important for everyone’s safety any non-compliance with this will result in no visiting being allowed.
  3. Practice social distancing from the patient, other visitors and staff. B. they will be asked to leave a patient’s room prior to staff entering to provide or monitor care.
  4. Be respectful to our staff and other patients and not allow other visitors to enter via external room door.
  5. All visitors will only be permitted to visit between 2pm and 6pm.
  6. Unfortunately at this time we cannot allow visitors to stay overnight in the Hospice.
  7. Visitors who are confirmed as being COVID positive (or have symptoms of COVID) should not visit the Hospice.

Nursing or medical staff are happy to provide updates on a patient’s condition via telephone at a convenient time. The Clinical Team are also happy to support patients to keep in touch via Phone/Face Time/WhatsApp etc. on their own devices to maintain communication with their loved ones.

Adherence to the above is essential to protect everyone’s safety which remains our highest priority at this critical time.

Thank you for your support and cooperation.

Visitors who have any concerns, should ask to speak to the Nurse in Charge.

 Bruce High

Dr. Kerry McWilliams

17/7/20