New measures due to coronavirus (COVID-19)

Due to the coronavirus (COVID-19) outbreak, we will be implementing new measures as of Monday 16th March which aim to reduce the level of risk to our patients, visitors, staff and volunteers.

To do this, we will be reducing non-essential footfall in clinical areas. These measures will initially be in place for a month and will be reviewed on a regular basis by the St Andrew’s Hospice Senior Management Team.

How will this affect me?

Outpatient Services

All Outpatient Services, including drop-in services, at the Hospice will be cancelled. Telephone support will be provided.

In the case of Medical Clinics for outpatients, we will ask you a series of screening questions on the telephone to determine if it is appropriate for you to attend the clinic in person. If it is not appropriate, telephone support will be provided.

Compassionate Lanarkshire (CLAN)

Our CLAN Co-ordinators, complementary therapists and befrienders will not be making any home visits. Telephone support will be provided.

Counselling Services

Our counselling services at the Hospice, and domiciliary visits, will be suspended.

Children’s Drop In

Friday 13th March will be the last Children’s Drop In session until further notice.

Bereavement Service

Our Bereavement Service on Thursday 26th March will no longer go ahead. When Bereavement Services resume, you will be invited to attend.

Education & Training

All classes and training courses will be cancelled.


Mass will take place once per week for patients, families and staff only. Mass will not be open to the general public.

Dove Café

The Dove Café will be open to patients, visitors and staff only. It will not be open to member of the general public.

Little Dove Shop

The Little Dove Shop will be closed.

Community Choir Practice

Choir practice will be cancelled.

Handing in donations

If handing in donations, please go to the Tom Cox entrance at the rear of the building as members of the general public will not be permitted entry to the main Hospice building unless you are visiting a loved one.

Visiting Loved Ones

If visiting a loved one in the Hospice, please follow the guidance below.

  • If you have a, new continuous cough and/or a high temperature you should refrain from visiting, you should self-isolate at home for 7 days.
  • If you have travelled abroad, please check if the area(s) you visited is in either of the two Categories of Risk area detailed below and that you follow the appropriate guidance for that category.
  • Category 1 risk area – Travellers who have returned from or travelled through a Category 1 risk area should not visit the Hospice and should self-isolate at home for 14 days after return to the UK even if they have no symptoms. If symptoms of cough, breathlessness or fever develop, immediately contact your GP or NHS 24 (111).
  • Category 2 risk area – Travellers who have returned from or travelled through a Category 2 risk area can visit the hospice and can go about their normal activities. If symptoms of cough, breathlessness or fever develop, avoid visiting the hospice and immediately contact your GP or NHS 24 (111).

List of risk areas

Please note: the guidance applies to individuals who returned from these specific areas listed below in the last 14 days.

Category 1 risk areas

  • China:
    • Wuhan city and Hubei Province only
  • South Korea:
    • Daegu
    • Cheongdo
    • Gyeongsan
  • Italy:
    • In north Italy the following areas – if you have returned in the last 14 days:
      • All Lombardy Region (which includes cities of Milan, Bergamo, and Como)
      • Parts of Emilia Romagna Region: Provinces of Modena, Parma, Piacenza, Reggio Emilia, and Rimini
      • Parts of Piemonte Region: Provinces of Alessandria, Asti, Novara, Verbano-Cusio-Ossola, and Vercelli
      • Parts of Marche Region: Province of Pesaro e Urbino
      • Parts of Veneto Region: Provinces of Padova, Treviso, and Venezia (Venice)
    • The rest of Italy (not including areas listed above) – if you have returned on or after 9th March. If you have returned from the rest of Italy before 9th March, you should follow advice above for a category 2 risk area.
  • Iran

Category 2 risk areas

  • Cambodia
  • China – all other areas not Category 1 including:
    • Hong Kong
    • Macau
  • Taiwan
  • South Korea – all other areas not Category 1
  • Cambodia
  • Japan
  • Laos
  • Malaysia
  • Myanmar
  • Singapore
  • Thailand
  • Vietnam

Last updated 13th March 2020

Thank you for your co-operation.