• My Stay at the Hospice

    Patients and Families

My Stay

My Stay at the HospiceDuring the refurbishment of St Andrew’s Hospice (from 12 January 2017 for 12-15 months), inpatient specialist palliative care will continue to be provided from our decant facilities at Wester Moffat Hospital in Airdrie.

Following your referral by a Healthcare professional currently involved in your care, our Clinical team will review and assess your current needs and requirements and if appropriate you will be added to our waiting list.

When a bed becomes available, one of the Team Leaders will contact you to arrange admission. You may be able to make your own way to the hospice or we may need to arrange transport to the hospice via ambulance.

On the day of your admission, please bring your current medication with you, in addition to any  clean clothes and toiletries you may require for your stay.

On admission you will be allocated a nursing team and consultant who will assess and plan individual person centred care in collaboration with you and your family and in conjunction with the wider multidisciplinary team.

Part of these admission discussions may included your thoughts and hopes for the future including if appropriate for you, discharge. The discharge planning process can be quite complicated so we try to start this process as early as possible. On discharge you will be aware of all the ongoing care arrangements you have and any follow up appointments that have been made for you. We will discharge you with at least a week’s supply of medication and clear instructions regarding the medications and how to take them.

The Inpatient Unit is not a long term place of care.

For further information, please take a look at our Information Booklet

Visiting Hours

We warmly welcome relatives and friends to St Andrew’s Hospice and operate a flexible, patient-centred approach to visiting to meet the wishes of individual patients and visitors.

Children are encouraged to visit but must be supervised. Pets are also welcome by prior arrangement with the Nurse in Charge.

We are happy to welcome visitors at any times but as guidance,  we find that between 2pm and 8.30pm is the best time to visit. Please speak to the Nurse in Charge for their advice about the best arrangements to suit you and your loved one.

In order to provide some privacy for patients who are eating, we operate Protected Mealtimes and ask that visitors who are not helping with patient meals, either avoid visiting at meal times or take a break from visiting during these times.

Thank you for your co-operation.

Parking

Wester Moffat

There is limited parking available at Wester Moffat, with additional parking available at Drumgelloch Train Station. Shuttle buses will be available from Drumgelloch Train Station car park to coincide with visiting hours.

Henderson Street

Parking is available at the side and back of the hospice with a number of disabled parking spaces available.

Additional parking is also available in Flowerhill Street car park.

Please be considerate of local residents if parking in streets around the hospice.

Café Facilities

Unfortunately, due to limited space, we do not have full café facilities while we are at Wester Moffat. However, a vending machine is available in both wards with a selection of drinks and snacks. A hot drink vending machine is also available in both wards. Donations in lieu of this should be placed in the Trust Box.

Our Catering Team can also provide a limited variety of hot snacks/meals. Please ask for an order form. In addition, some filled rolls, fruit pots and scones are available in the Mary Aikenhead ward. Payment for those should be placed in the Trust Box.

Smoking

St Andrew’s Hospice and NHS Lanarkshire operate a No Smoking Policy within buildings and within the grounds.

The use of e-cigarettes will not be permitted due to insufficient evidence on their efficacy and safety.

Access to Medical Records

Individuals have a right to apply for access to personal health information held about them and, in some cases, personal information held about other people by the hospice, in line with the provisions of the Data Protection Act 1998.

In the case of a deceased patient, the patient’s family, or authorised representative, is able to access health records under the provisions of the Access to Health Records Act 1990.

For further information, please download our Patient Confidentiality leaflet.

Future Treatment & Resuscitation

Patients

St Andrew’s Hospice provides a full range of palliative care services for patients attending the hospice including the appropriate use of blood transfusions, antibiotics and numerous other treatments that have a proven role in symptom management.

At St Andrew’s Hospice, we also have facilities to provide ‘Basic Life Support’, including a defibrillator, should an incident occur which may require cardiopulmonary resuscitation (CPR). However, St Andrew’s Hospice does not have the facilities to provide ‘Advanced Life Support’.

In the event of an incident which requires a person to be resuscitated, Basic Life Support will be given and a ‘999’ ambulance will be called. Any patient who would wish advanced resuscitation and care, should that need arise, should consider whether the hospice is the best place to provide their care.

Visitors

St Andrew’s Hospice will provide basic CPR as described in the “Adult Basic Life Support” algorithm of the Resuscitation Council (UK) to any such person who sustains a witnessed cardiac arrest in the hospice, until such time as an ambulance arrives to take the patient to the nearest casualty department.