Volunteer Shop Assistant

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Volunteer Shop Assistant

Area: St Andrew’s Hospice Shop

Reporting To: Shop Manager

Role Aim/Purpose:

  • To provide a warm welcome to all customers entering a St Andrew’s Hospice Shop
  • To assist the Shop Manager and fellow volunteers to provide an efficient and pleasant environment by working as a team
  • To assist in promoting the ethos and reputation of St Andrew’s Hospice

Main Duties & Responsibilities:

• Report to Shop Manager on arrival to be assigned daily duties as required
• Take responsibility for personal valuables, ensuring that they are locked away at all times (consult with Manager)
• Carrying out all EPOS transactions required
• To undertake a range of tasks which include:
– Sorting donations / identifying categories
– Maximising customer Gift Aid scheme
– General Housekeeping
– Pricing Goods
– Changing stock on shop floor
– Operating Till / EPOS System
– Answering Telephone / engaging with customers
– Keeping all shop areas clean and tidy

Key Skills Required:

• Good communication skills
• Team Worker
• Flexible & dependable
• Adaptable

Have Knowledge and Understanding of:

  • Volunteers will not be responsible for determining the price or reduction of any items received. This is the Shop Manager’s responsibility.
  • Volunteers wishing to purchase any items must clear this with the Shop Manager who will give permission and notification of purchasing procedure. All staff to be served and not process personal sales discounts on their own log in.
  • All Volunteers unable to attend assigned duty date, please telephone before 10.00a.m, giving at least one day’s notice where possible. This consideration will afford the Shop Manager adequate time in which to acquire the necessary cover vital to the smooth running of daily business.
  • All Volunteers are required to abide by the Store Guidelines & Health & Safety policies.
  • All Volunteers are required to abide by the work processes in place and overseen by the Shop Manager.
  • All Volunteers will be expected to abide by the Hospice Statement of Confidentiality. Failure to do so will result in the termination of the Volunteer Agreement.

General Summary:

  • This role being of a voluntary basis must be kept within the parameters as outlined in this role description and any guidelines laid down by the Hospice.
  • All Shop Managers are ultimately responsible for the smooth running and efficiency of their branch and as such will require the full co-operation of all their Volunteer workforce.
  • The Hospice respects and recognises the commitment and loyalty of their Volunteer workforce.

Click here to download application form.
Once completed, please return to [email protected]