Communication and Conversations

Effective communication and conversations are integral to the provision of palliative and end of life care and support. Workers need to be able to have effective conversations with people who may be experiencing distress and uncertainty, provide support and share decision-making. Good communication is also essential to enable effective teamwork in and across teams.

To access details of the training provision for a particular level, view the tabs below.

Loss, Grief and Bereavement

Dealing with loss, grief and bereavement is integral to palliative and end of life care provision for people, their families and carers, and the workforce providing care and support. This domain acknowledges the potential impact of living and working with loss and recognises the importance of appropriate support for self and others.

To access details of the training provision for a particular level, view the tabs below.

Care planning and delivery

This domain outlines the importance of working in partnership with the person, their family and carers to promote participation, choice and control, and address their personal outcomes and holistic needs. It involves taking a proactive approach to care by anticipating, assessing and responding in a timely way to incorporate people’s needs, personal outcomes and choices, and take account of changing needs, deterioration and uncertainty.

To access details of the training provision for a particular level, view the tabs below.

Care in the last days of life

This domain focuses on care in the last days and hours of life, when the team caring for the person agree that death is expected within hours or days and a natural death is occurring, all possible reversible causes having been considered.

To access details of the training provision for a particular level, view the tabs below.