Privacy Policy

This website is operated by St Andrew’s Hospice. We take the privacy of our users seriously. We know that privacy is important to you and so we promise to respect your personal information.

We collect personal information from you through the use of the ‘Contact us’ form. We process the information collected for the purposes of processing your request/query, providing you with information about products and services we offer and for auditing usage of this website. We will only request necessary information from you and will do our utmost to ensure that your details are kept accurate and up to date. Information is collected lawfully and in accordance with the Data Protection Act 1998. Any information that is saved is held safely on our computers with security systems preventing unauthorised access and we always ensure it is treated confidentially.

To keep you informed about our products and services we may notify you by e-mail or by post. If you wish to stop receiving such communications please contact:

St Andrew’s Hospice

Henderson Street

Airdrie

ML67DJ

01236766951

If you contact us by phone, the call may be recorded or monitored to provide additional security and to help improve our service.

We may exchange information with other approved organisations but only for the purposes of underwriting and fraud prevention. However we will only reveal your personal data to third parties if it is necessary for the performance of any agreement between us, you have given your consent or it is required or permitted by law.

You have the right to apply for a copy of the information we hold about you (for which we may make a small charge to cover the cost of administration) and to have any inaccuracies corrected.

Cookie Policy

What’s a cookie?

  • A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
  • Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

  • We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
  • Cookies are either:

– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]

  • Cookies can also be categorised as follows:

– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

– Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use.

More Information?

You can visit: http://www.allaboutcookies.org to get more information about Cookies.