My Patient’s Stay
Following a patient’s referral by a Healthcare professional involved in their care, our Clinical team will review and assess the patient’s current needs and requirements and if appropriate, they will be added to our waiting list.
When a bed becomes available, a member of the senior nursing staff will contact your patient to arrange admission. The patient may be able to make their own way to the hospice or we may need to arrange transport to the hospice via ambulance.
On admission, your patient will be allocated a nursing team and consultant who will assess and plan individual person centred care in collaboration with them and their family and in conjunction with the wider multidisciplinary team.
Part of these admission discussions may include the patient’s thoughts and hopes for the future including – if appropriate for them – discharge. The discharge planning process can be quite complicated so we try to start this process as early as possible. On discharge, the patient will be made aware of all the ongoing care arrangements they have and any follow up appointments that have been made for them. We will discharge the patient with at least a week’s supply of medication and clear instructions regarding the medications and how to take them.
The Inpatient Unit is not a long term place of care.
For more information, please take a look at our Information Booklet.
Please see our Collection of Personal Data for Covid-19 Contact Tracing Privacy Notice
Updated 1st August 2022
Please see our Collection of Personal Data for Covid-19 Contact Tracing Privacy Notice
From Monday 1st August 2022, there will be no limit on the number of visitors that patients can welcome, however we ask that there is a maximum of 4 people at any one visit. Please adhere to the following guidance:
- Please do not attend the Hospice if feeling unwell.
- Lateral Flow Tests (LFT) will be available for visitors to use prior to each visit. However, this is optional and is not a requirement.
- There will be open visiting from 14:00 – 20:00 hrs every day.
- Children (under 18) are also welcome to visit.
- Faith representatives can visit outwith usual visiting times.
- Please complete a COVID 19 screening form (to check you have no symptoms of, or recent contact with, the virus). This will be given to families as part of the admission process and visitors are asked to self-monitor to ensure they do not pose a risk of transmitting the virus to our patients or staff.
- When coming in to and leaving the hospice, all visitors are asked to report to the Main Reception, and Reception Staff will provide guidance on signing in and accessing the patient’s room. When leaving the building, visitors should exit via the main reception where the receptionist will sign you out. It is essential that visitors sign in and out for Fire Safety.
- Please do not enter or leave via other external doors within the Inpatient Unit.
- There is no longer a requirement to wear a face mask when visiting the general Hospice; however, you are required to wear a mask when entering a patient’s room. Masks are available if you wish to use one at any time. Please sanitise their hands regularly during the visit and also on leaving the hospice.
- Visitors are advised to continue practicing social distancing from staff and other visitors who are not in their household.
- Our Dove Café will remain open between 10.00 -16:00 Monday – Friday. Soup, sandwiches, hot/cold drinks and home baking will be available. From Monday 11th July- hot lunch options will also be available
Visitors who have any concerns should ask to speak to the Nurse in Charge. Thank you for your support and cooperation.
Joy Farquharson
Chief Executive
Appendix A
St. Andrew’s Hospice
Visitor COVID 19 Screening Questionnaire
Date |
Visitor Name |
Visiting |
Please complete the information below
WITHIN THE LAST 10 DAYS:
1 | HAVE YOU EXPERIENCED A NEW COUGH? | Y / N |
2 | HAVE YOU EXPERIENCED NEW SHORTNESS OF BREATH? | Y / N |
3 | HAVE YOU EXPERIENCED A NEW SORE THROAT, LOSS OF TASTE OR SMELL? | Y / N |
4 | HAVE YOU HAD A HIGH OR LOW TEMPERATURE OR THE SENSE OF HAVING A FEVER? | Y / N |
5 | HAVE YOU HAD CLOSE CONTACT WITH SOMEONE WHO IS SUSPECTED OR CONFIRMED COVID-19?
(NB: CLOSE CONTACT IS DEFINED AS WITHIN 2M FOR MORE THAN 10 CONSECUTIVE MINUTES)? |
Y / N |
6 | DO YOU HAVE ANY HOUSEHOLD MEMBER WHO IS SYMPTOMATIC OF COVID OR IS AWAITING A COVID TEST RESULT? | Y / N |
7 | HAVE YOU BEEN TOLD TO ISOLATE? | Y / N |
If the answer to any of these questions is YES, the person should not visit.
Person Completing Form:
Name |
Signed |
Date |
We have a large car park with over 100 spaces situated at the rear of the building. Spaces for blue badge holders are situated to the right of the main entrance. Please ensure these spaces are available for those who need them.
We also have a number of designated spaces (including for blue badge holders) for those attending our Outpatients Services situated near the Outpatients Entrance at the rear of the building.
We would ask that you avoid parking on the streets surrounding the Hospice, to ensure minimum disruption to our neighbours and ensure emergency vehicles have full access.
In the conservatory, there is a small kitchen for patient and family use, which includes a microwave and a fridge. There is also a coffee machine available – we ask that a small donation is placed in the box.
St Andrew’s Hospice operates a strict No Smoking Policy.
The Clinical Team can provide patients with support to stop smoking.
We fully comply with The General Data Protection Regulation (2018).
Information about your medical condition and your treatment is confidential. This information will not be shared with others without permission from you. The Hospice understands that family and friends may wish to be updated about your condition, however, we will not share your information without your permission.
If at any time you wish to view your healthcare records, we have a system in place to allow you to do this. Please ask to speak to our Caldicott Guardian, Joy Farquharson.
St Andrew’s Hospice provides a full range of palliative care services for patients attending the hospice including the appropriate use of blood transfusions, antibiotics and numerous other treatments that have a proven role in symptom management.
At St Andrew’s Hospice, we also have facilities to provide ‘Basic Life Support’, including a defibrillator, should an incident occur which may require cardiopulmonary resuscitation (CPR). However, St Andrew’s Hospice does not have the facilities to provide ‘Advanced Life Support’.
In the event of an incident which requires a person to be resuscitated, Basic Life Support will be given and a ‘999’ ambulance will be called. Any patient who would wish advanced resuscitation and care, should that need arise, should consider whether the hospice is the best place to provide their care.
St Andrew’s Hospice will provide basic CPR as described in the “Adult Basic Life Support” algorithm of the Resuscitation Council (UK) to any such person who sustains a witnessed cardiac arrest in the hospice, until such time as an ambulance arrives to take the patient to the nearest casualty department.