St Andrew’s Hospice promotes a positive culture of actively seeking and acting upon the views of the people it serves and works with, to continually improve the service it provides. The hospice employs a number of policies and strategies to satisfy that end including the use of:
- a robust “Concerns and Complaints Resolution Policy”,
- an active “Patient Satisfaction Strategy and
- a “User Involvement Strategy”.
St Andrew’s Hospice regularly consults all users of its services including inpatients, visitors and day hospice patients about the services provided and their experience of using them. From the results , action plans are drawn up to resolve any issues which may be identified. Information obtained from these surveys are fed back to the relevant departments as well as being shared on the Engagement & Feedback Noticeboard outside the Dove Cafe within the Hospice .
Visitor Satisfaction Survey feedback
Patients and visitors are also welcome to submit any comments or suggestions by completing our ‘Comments, Suggestions and Complaints’ forms which can be found at reception or next to the Engagement and Feedback Noticeboard beside the Dove Cafe. They may also be submitted via our Contact Us form.