St Andrew’s Hospice has always been committed to ensuring we provide high quality care to all the patients and families who require to utilise our services.
We are regulated by Healthcare Improvement Scotland (HIS) who undertake unannounced visits to the hospice to ensure we are meeting the National Standards.
Inspectors undertook the last inspection in April 2018. The inspection was based on nine domains which look at all aspects of the organisation including; Care, Leadership, Environment, Governance and Participation. These nine domains are broadly grouped under three headings relating to:
- Outcomes and impact
- Service delivery, and
- Vision and leadership.
As part of the change to their inspection methodology, HIS have changed their scoring system from a 6 point scale to a 4 point scale. Although HIS inspected and reported against all 9 Domains of their Framework, they only publish grades for the following 3 indicators.
||St Andrew’s Hospice Grade
|2.1 – Patients and service user experience
|5.1 – Safe delivery of care, and
|9.4 – Leadership of improvement and change.
Patients and families spoken to during the inspection reported the following:
‘They look at [patient’s name] as a person, not an illness. It’s all very dignified. They make the unbearable, bearable. Nothing is a bother for the staff.’
Staff spoken to during the inspection said:
‘I love the patient contact and variety of work, it is important to us all that the patients are well looked after’
To view the full report, please visit