• My Stay at the Hospice

    Patients and Families

My Stay

My Stay at the Hospice

Following your referral by a healthcare professional currently involved in your care, our Clinical team will review and assess your current needs and requirements and if appropriate you will be added to our waiting list.

When a bed becomes available, a member of the senior nursing staff will contact you to arrange admission. You may be able to make your own way to the hospice or we may need to arrange transport to the hospice via ambulance.

On the day of your admission, please bring your current medication with you, in addition to any  clean clothes and toiletries you may require for your stay.

On admission you will be allocated a nursing team and consultant who will assess and plan individual person centred care in collaboration with you and your family and in conjunction with the wider multidisciplinary team.

Part of these admission discussions may include your thoughts and hopes for the future including – if appropriate for you – discharge. The discharge planning process can be quite complicated so we try to start this process as early as possible. On discharge you will be aware of all the ongoing care arrangements you have and any follow up appointments that have been made for you. We will discharge you with at least a week’s supply of medication and clear instructions regarding the medications and how to take them.

The Inpatient Unit is not a long term place of care.

For further information, please take a look at our Information Booklet.

Visitor Guidelines during COVID-19 Pandemic

Updated 12th October 2020

St Andrew’s Hospice has reviewed its visiting guidelines in a way that complies with the Government’s rules, whilst still protecting our patients, visitors and staff as follows:

From Monday 12th October St Andrew’s Hospice visiting rules for patients who are not known to be (or suspected of being) COVID positive are as follows:

  1. All patients will be allowed twice weekly visits by 2 named visitors, from the same household.
  2. These twice weekly visits will be outside wherever possible i.e. either the patient and visitors sit outside or go for a walk or the visitor sits outside the patient’s room at the patio doors and the patient remains inside the room.
  3. Visiting for each patient will be under regular review and additional visiting may be appropriate as their clinical condition changes. This will be decided between the nurse in charge and the appropriate doctor and communicated to patients and visitors on an individual basis.
  4. To protect our staff, other patients and visitors, all visitors will be asked to do the following:
  5. Report to the Main Reception within the Hospice where our reception staff will sign them in and ask them to sanitise their hands and don a mask. Reception staff will provide guidance on accessing the patient’s room which will be via the external doors to that patient’s room.
  6. Wear a face mask for the duration of their visit and sanitise their hands regularly and on leaving the hospice.
  7. Ensure there is never more than 2 visitors in any patient’s room at one time.
  8. Practice social distancing from staff and other visitors who are not in their household. N.B. Visitors will be asked to leave a patient’s room prior to staff entering to provide or monitor care.
  9. Visitors are only permitted to visit between 2pm and 6pm.
  10. Unfortunately at this time we cannot allow visitors to stay overnight in the Hospice.
  11. Visitors who are confirmed as being COVID positive (or have symptoms of COVID) should not visit the Hospice.

Adherence to the above is essential to protect everyone’s safety and this remains our highest priority.

Thank you for your support and cooperation.

Visitors who have any concerns, should ask to speak to the Nurse in Charge.

Please note. Should any patients test positive for COVID 19, different visitor guidelines will apply.

Bruce High

Dr. Kerry McWilliams