Hospice receives welcome report from regulator

St Andrew’s Hospice has received the outcome report of its regulatory inspection carried out at the end of January and is delighted with the results.

St Andrew’s, as an independent care provider, is regulated by Healthcare Improvement Scotland and is subject to unannounced visits to ensure the quality of the care provided, along with scrutiny of how the organisation is run and operated. Healthcare Improvement Scotland focus on ensuring each service is person centred, safe and well led.

During the visit, inspectors spoke to a number of staff, patients and their families. In addition, they undertook an anonymised survey of staff.

The unannounced inspection took place on the 29th & 30th January 2024 and the Hospice team are delighted to have received the grade of ‘Good’ in each of the assessed areas. The inspectors commented that the Hospice had a clear vision and purpose and a comprehensive strategic plan. In addition, they complimented the effective processes and procedures in place to help support the safe delivery of care. They commented that patients and families felt they were well supported.

Some of the comments received from patients and families during the inspection included:

‘I feel safe here’

‘I am allowed to be his wife again’

‘The Hospice was my lifeline’

Chief Executive Joy Farquharson said: “I am delighted with the outcome of our inspection. All our staff here at St Andrew’s work hard and continuously aim to ensure we provide a very high standard of care to the patients we look after and support their families wherever possible. This excellent report is only possible due to the commitment of all the team to ensure this happens 365 days a year.”

The full report can be viewed here: