1. These Terms and Conditions are the rules of the St Andrew’s Hospice (herein known as the “Charity”) Lottery Draw. By joining and playing the draw, the entrant is bound by these rules.  You may not accept all or any part of these rules, and your participation in the draw will be cancelled if you reject any or part of the following.

2. The Charity runs a lottery on behalf of the Charity with the sole beneficiary after prizes and expenses being the Charity. The lottery is licensed and regulated by the Gambling Commission under the Gambling Act 2005; Licence No. 000-005139-N-300436-010 in accordance with the Gambling Act 2005 and for this purpose is defined as a “Society Lottery”.

3. The Charity wishes to conduct its lottery in a fair and socially responsible way, and to endorse responsible gambling. We will review the terms and conditions six monthly as well as updating them as required by law from time to time.

4. The responsible person is John Brady who may be contacted at the address at the end of this document. The responsible person is not eligible to play the ‘Charity Lottery”.

5. Each Chance in the lottery cost £1, and only all participants who have paid the subscription before the commencement of the draw will be eligible and have equal chance to win a prize.

6. To promote responsible gambling, we will only allow any individual to purchase up to 20 chances per week.

7. To enter the draw, you must be aged 18 years of age or over. The Charity will, where appropriate, carry out checks to verify this requirement if necessary, including seeking confirmation from relevant agencies that can provide such information.

8. Should a prize winner be found to be under the age of 18 we will refund their money and withhold the prize, additionally the charity reserves the right to reclaim any prizes issued in error.

9. The Prize fund will be 30% of total proceeds up to a maximum of £1,500 per week.

10. The draw will be made by a random number generator every Friday and is carried out independently by Carn Software. The winning numbers will be published on the charity website www.st-andrews-hospice.com no later than 5 working days after the draw has taken place. To request a list of winners please contact the responsible person named at the end of this document.

11. Winners will receive their prizes by cheque or bank transfer no later than ten working days after the draw has taken place, addressed to the details of the player held by the lottery on the day of the draw. Winners do not have to make a claim and all prizes will be paid automatically. All winners will be notified by post.

12. All participants in the draw are responsible for providing the charity with up to date contact details. The charity will not be liable for any loss incurred by the entrant caused by the failure of the entrant to inform the charity of any changes or errors to their details.

13. The Charity reserves the right to postpone any lottery draw for a period of no longer than 14 days; in the event of an emergency. Details of any postponement will appear on the charity website www.st-andrews-hospice.com

14. Any uncashed or unclaimed prizes will be deemed as a donation to the Charity after the period of six months.

15. Following cancellation of your lottery membership, you may request a refund of the left over pennies remaining on your account by contacting our lottery hotline on 01236 772028 or sending a written request to our lottery office. After a period of 6 weeks any remaining monies left on a player’s account will be deemed as a donation to the Charity.

16. New members will be sent a welcome letter advising them of their randomly selected draw number(s) and a personal membership number. This communication will also include if relevant details of the Direct Debit guarantee and any other relevant information to be able to satisfy legislation.

17. Payments can be made by direct debit, advance cheque, cash or Debit Card. We do not accept Credit Cards as payment for lottery chances. If we receive any Credit Card payments by mistake we must:

• Inform the customer that we do not accept payment by credit card
• Return the payment to the customer by card refund
• Record the date received and date returned.

18. The Charity will comply with all EU GDPR requirements to protect your personal data. Any individual has the right to request information held about them. To gain access to this information, please contact the responsible person for the lottery at the end of this document.

19. The Charity cannot accept liability for the loss of, delays in or theft of any communication sent by post, email or fax; nor for any delays in the banking system.

20. Membership may be cancelled at any time, although those received after 12:00 hours on a Thursday may not be actioned until after the weekly draw. To cancel please contact the lottery office on 01236 772028, or email us on [email protected] . If members cancel, any refund of advanced payments will be at the discretion of the responsible person. Refunds will be made within 10 working days of the request being accepted.

21. If we are notified that a participant in the lottery is deceased, we will freeze the associated account and any unclaimed prizes if applicable. The charity will use all reasonable efforts to contact the personal representatives or executors of the entrant to establish their wishes in relation to those funds. If the charity is not able to contact the personal representatives or executors of the entrant, it may at its discretion, return the funds to the bank account registered to the entrant if payment was made by Direct Debit. If the charity is not able to return the funds to that account, it will hold the funds for six months from the date we became aware the entrant was deceased. After this time, the funds will be deemed a donation to the charity.  The personal representatives or executors may contact the charity to claim the funds at any time during the six month period and, as long as they can provide any information the charity reasonably requires, the charity will then refund the funds. No interest will be payable in respect of monies refunded.

22. All monies received as advanced payments will be held in a ring-fenced bank account prior to each draw being made and will not be applied to any other use than that of funding entries into the draw prior to the draw. In the event of the society becoming insolvent no guarantee is implied or given that refunds will be made. This covers the ‘Basic’ Risk rating as identified by the Gambling Commission. Further information can be found at https://www.gamblingcommission.gov.uk/public-and-players/guide/how-gambling-companies-protect-your-money

23. We reserve the right not to accept an application, or to cancel an existing subscription without giving reason and at our absolute discretion. All complaints and disputes about the operation of the Lottery will be dealt with in accordance with our policy. In the event a complaint cannot be resolved then it will be referred to arbitration. As a member of the Hospice Lotteries Association this will be The Independent Betting Adjudication Service Ltd (IBAS)

24. Members wishing to self-exclude can do so by contacting the Lottery Office but will not be able to re-join the lottery for a period of 6 months from the date of self-exclusion. Further details and a self-exclusion request form can be found on st-andrews-hospice.com, the charity website.

The Responsible Person:       John Brady

Registered address:

St Andrew’s Hospice

Henderson Street

Airdrie

ML6 6DJ

Telephone 01236 766951

Registered Charity No. SC010159

Gambling Commission License Number, 000-005139-N-300436-010